Customer Care Manager

A highly motivated and results-driven Customer Care Manager, Kasey has more than ten years of industry experience in the development and implementation of complex, client-centric processes and procedures. To this end, her core strength lies in devising innovative solutions that support the delivery of best practice in customer service initiatives across the business.

Kasey is a key asset to Superannuation Advice Australia’s Senior Leadership Team, and is well-regarded for her advanced business acumen, product service knowledge, professionalism, problem-solving abilities, as well as people-first attitude.

Focussed on coaching and developing team members, Kasey excels in motivating and managing SAA’s high performing customer care team. Furthermore, she thrives on instilling a passion for delivering an exceptional level of service to all of our clients.

A devoted mother, away from the office – you can find Kasey at the beach, or exploring the Hinterland with her young family. Other keen interests include music, local emerging artists, and the study of social sciences.