Head of Business Operations

A self-motivated and independent professional, Frances is highly regarded for natural ability to identify and critically assess complex procedural workflow strategies. With over 14 years of operational management experience spanning education, aviation and finance, Frances excels in collaborating with key stakeholders to develop and implement best practice solutions to achieve optimal results.

Her core strengths include risk assessment and analysis, problem solving, building rapport, and effectively engaging with diverse teams and individuals. Frances successfully manages Business Operations with her unique combination of a strong forensic lens, evidence-based frameworks and reflective practice. She consistently leads and motivates her Team to maintain and improve on the highest service delivery standards, extended to all our clients.

When not evaluating and driving business process enhancements, you can find Frances enjoying some quality time with family and friends, or volunteering for a host of community-based fundraisers.